Team spirit?

The aim
To enable people to see themselves as part of the team, not just as individuals.

About the program
People who have their own job to do often fail to see themselves as part of a team. Team spirit? is a light-hearted, but high-impact way of showing them the importance of teamwork. It looks at three examples of people whose failure to appreciate this need has disastrous effects on their colleagues and customers.

One individual does not understand how her administration job fits in with others, and because she fails to provide them with information they cannot do their jobs properly and customers become dissatisfied. She is shown how to share information and become part of the team.

A mechanic is good at his job but fails to communicate and accept responsibility. This affects the service his garage provides, until he learns how to adopt a proactive attitude, helping workmates and taking the initiative. This results in satisfied internal and external customers.

Colleagues in a tourist information center differ. One is studious and meticulous, while the other is dynamic and full of ideas. They learn that they can achieve much more by co-operating and sharing skills, and benefit from greater motivation at the same time.

The benefits

• Ideal for customer care, teamwork and new-hire training
• Engaging, humorous and realistic format
• Three structured team-working scenarios

Related training issues:
Assertiveness
Internal communication
Negotiation

Information:
A Video Arts production featuring Charlotte Coleman, Serena Evans, Don Warrington, Hugh Bonneville, Tyler Butterworth, Laura Brattan and David Bamber. Release date: 1997