Quality the only way

The aim
To influence attitudes about quality and to change behaviour.

About the programme
Everyone can identify with a holiday that goes wrong. It brings home forcefully the message that as we expect quality when we are the customer, it follows that we should provide it in our own work, whatever we do.
It reinforces the key learning points that everyone in an organisation has customers - either internal or external, often both; that quality saves money - no matter how difficult it seems to do things right first time it is always worth it; and that quality is not a one-off effort.

The benefits

• Sets out a clearly defined set of benefits of introducing a quality initiative
• Explains the wider implications for all staff, whatever their roles
• Messages directed at the workforce as a whole and those who will be responsible for providing leadership

Information
A Melrose production