Body language: What the window cleaner saw

The aim
To help people understand how others think and feel by how they behave.

About the program
The window cleaners in this drama have a ringside view of corporate life, seeing behavior and interpreting it without hearing the words.

By learning from them, this video will help managers, supervisors and salespeople be aware of the signals they are giving and the effect they are having on other people. They will see examples of body language to look for in the future, modify their behavior to achieve their objectives, and have an insight into what other people are thinking and feeling.

The benefits

• Targeted at anyone in a people-facing role
• Fascinating insight into body language that will benefit all aspects of working life

Information:
A Melrose and Ernst & Young production. Release date: 1992