Video Arts makes training entertaining

The aim To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling.About the program The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. To make this program as relevant as possible it looks at many different scenes which all sales staff can relate to such as: department store, DIY store, bank services (such as mortgages, overdrafts, loans and insurance), shoe shop and many more. The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations: -Winning the customers' confidence: how your actions can affect customers -Discovering their need: the importance of listening to your customers-The importance of product knowledge: how knowing your products inside out will help you offer your customers what they want, and in turn build your conference -Closing the sale: why silence could be your new best friend Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with an obnoxious customer.The benefits -Suitable for all levels of staff who deal with customers -Amusing and realistic scenarios make lessons clear and easy to follow -Small bit sized clips allow flexibility in facilitating a training course -Immediately actionable and accessibleInformation Video Arts 2007 production featuring James Fleet, Kim Wall, Mina Anwar and Beverley Hills.

The aim To enable people to organize and chair meetings that are more effective and more motivating for those who attend.About the program Meetings, bloodyzz meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish court, a cynical manager is found guilty of failing to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court and the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organization's staff when they view this very humorous, sharply observed parable.The benefits -Suitable for all staff who might be expected to organize and run meetings -Key learning points are dealt with in clearly-defined segments that can be reviewed and discussed -The combination of a realistic business meeting and nightmare court makes it easy to understand the problems and the solutions -Humorous content engages people's attention and aids learningRelated training issues: Project management Leadership and motivation TeamworkInformation: A Video Arts production featuring John Cleese, Robert Hardy and Jeremy Childs. Release date: 1993

The aim To demonstrate that chairing a meeting is not just about getting the procedures right, it is also about getting people to work together.About the program The guilty manager of Meetings, bloody meetings dreams he is back in court, this time charged with neglecting the human aspect of his meetings. His misdemeanors are replayed as evidence, from failing to prevent a squabble, to allowing the discussion to go off at a tangent and then allowing himself to be railroaded into a poor decision. The video shows the necessity of involving everyone in the decision-making process and ensuring that they understand key points at all stages .The benefits -Makes it easy to put over ideas that are hard to explain - an ideal companion to Meetings, bloody meetings -The rules for achieving harmony and unity of purpose are clearly presented and made easy to remember -Suitable for managers and all staff responsible for holding meetingsInformation: A Video Arts production featuring John Cleese, Robert Hardy, Caroline Quentin and Danny John Jules. Release date: 1996

The aim An introduction to process management.About the program Every organization has processes; a series of operations changing one thing (a product or service) into another. Achieving 100 per cent quality first time, every time requires everyone in the process treating the next person in the line as an internal customer. They should then discover their internal customer's requirements - and how to meet them. This is Process Management, the approach explored by Dwight (Andrew Sachs). It demands 100 per cent commitment from everyone in an organization; but it repays effort in both improved productivity and job satisfaction. The video makes the point that it is the responsibility of managers to act as process 'owners', maintaining the links with all the people in the process chain. Of course, there are less ideal ways to approach quality. Dwight uses two examples - one where the process management approach is needlessly complicated - to make his point. Dwight concludes that quality is not confined to products and services, it's the way that organizations work.The benefits Identify internal and external customers Find out their needs Deliver 100% quality down-the-line The process should be as good as the product or service.Information: A Video Arts production in association with NCR, featuring Andrew Sachs and Kevin Whately: 1989