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The Aim To help managers tackle absenteeism within their teams, by using a structured and positive approach.About the program Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in ...
The aim To encourage people to achieve results through co-operation and influencing people.About the program No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. Agreed! sets out the ...
The aim To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.About the program Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the ...
The aim To show staff what assertive behavior is and isn't, and how and when to be assertive.About the program Assertive behavior means saying what we want, need, feel, think or believe in ways which are direct, honest and appropriate, but also respects the rights of those ...
The aim To use the concept of 'behavioral interviewing' to predict the future performance of candidates.About the program Behavioral interviewing: taking the guesswork out of recruitment shows how to conduct an effective interview. It shows that past behavior is ...
The aim To ensure managers inform and involve their teams in order to improve motivation and productivity.About the program Research shows that the two most common complaints in organizations worldwide are ‘nobody ever tells us’ and ‘nobody ever asks us’. The best ...
The aim To ensure managers inform and involve their teams in order to improve motivation and productivity.About the program Research shows that the two most common complaints in organizations worldwide are ‘nobody ever tells us’ and ‘nobody ever asks us’. The best ...
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