The aim To demonstrate the value of addressing the causes of customer complaints to improve the quality process.About the program This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied ...
The aim To create an atmosphere in which everyone can make decisions that will benefit the customer.About the program A company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she ...
The aim An introduction to process management.About the program Every organization has processes; a series of operations changing one thing (a product or service) into another. Achieving 100 per cent quality first time, every time requires everyone ...
The aim To make everyone aware that they must all assume responsibility for accuracy and attention to detail.About the program Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In The kingdom was lost, an internationally ...
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