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The aim To help call-center staff resolve customer inquiries effectively and professionally.About the program Customers who are fatuous, difficult or helpless are every call centre operator's worst nightmare. However, it often requires more than just a good telephone manner to deal ...
The aim To give all staff members the skills to use the telephone effectively in a business context.About the program The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This ...
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