The aim To give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.About the programDemanding customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. ...
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The aim To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.About the program This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service ...
The aim To ensure customer-facing staff learn how their behavior can be used to improve customers' attitudes, and create new sales opportunities.About the program How people behave when dealing with customers or colleagues can determine the success or failure of each ...
The aim To ensure all staff deliver great customer service by changing their attitude.About the program Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through the process unless they have the right ...
The aim Resolving customer complaints and creating positive situations by understanding why customers have problems.About the program Keeping customers cool provides front-line staff with practical, focused training in handling customer complaints. It highlights that ...
The aim To ensure people learn how to handle complaints and help prevent them from recurring in the future.About the program Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No complaints? tackles the link ...
The aim To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling.About the program The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving ...
The aim To help people realize that it is up to them to choose what emotions they want to show.About the program In the peaceful village of Striving-under-Stress, emotions are ...
The aim To show sales staff what effect their behavior can have on customers.About the program If looks could kill demonstrates how thoughtless behavior can create a dissatisfied customer. Its sequel, Through the customer's eyes, takes a different stance. In this amusing story ...
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