The aim Mangers will be able to make solid -informed decisions and communicate them to the rest of the staff.About the program Two clear stages in the decision process are revealed in this humorous program: making the decision and ...
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But, the mishanding of such interviews can create the opposite effect. ...
The aim To teach booth staff how to present themselves and their organization in a professional and organized manner.About the program Even booths that are designed to the finest detail will not produce the results if staff do not know what they are doing. This program shows ...
Most managers would agree that, if an employee's conduct or performance is not up to par, then he or she should be told and given the opportunity to improve. But, what's the best way to tell the employee? ...
The aim To influence attitudes about quality and to change behaviour.About the programme Everyone can identify with a holiday that goes wrong. It brings home forcefully the message that as we expect quality when we are the ...
This is a complilation item which contains other items ... see the Related Products tab for details. The aim To give all sales staff a solid grounding in core sales skills.About the programs This classic four-part series is ideal for new sales recruits or as a refresher for ...
Charlie Jenkins John Cleese is the "unsalesperson" of the year. But he's not a sales rep by trade -- he's a service engineer. In a number of situations -- commercial, industrial and domestic -- Charlienmakes a drama out of a crisis at every available ...
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